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Returning Products~Norman Fay Cycles provides high quality goods and services.

If you wish to return any goods, please contact us by telephone or email prior to despatch so that we can ensure a prompt service. You will be responsible for the cost of returning goods.

Norman Fay Cycles is happy to replace/refund any goods that are confirmed faulty.

As soon as we receive the goods we will consider and action your request, this will be confirmed to you by e-mail using the e-mail address you notified us with. Where a refund has been requested and agreed, we will request that your get a credit to your card transaction no later than 1 working day following the date of our confirmation e-mail.

If the returned items are to be exchanged, the replacement items if held in stock will be despatched within 1 working day. If the items are not in stock we will notify you of the new despatch date by e-mail.

You will not be charged delivery on the replacement of faulty items. If the returned items are not faulty and are to be sent back to you, our normal delivery charges will apply. We will of course confirm this to you by e-mail.

If you would like further information on our returns policy please call 0191 456 1055 or e-mail us at sales@normanfaycycles.co.uk

If you need to return goods, please do so after you receive our confirmation e-mail using the address shown below:

Norman Fay Cycles
134 Dean Road
South Shields
Tyne & Wear
NE33 4AP~~~993~996~~